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Twin Star Home

1690 South Congress Avenue
Delray Beach Florida
United States
Twin Star Home
The home is one of the most sacred places, where everything is more personal, and where memories are made. Our focus is on offering consumers functional, beautiful and affordable home furnishings for indoor and outdoor living that fit today’s lifestyles and make home the gathering place for families. As the market leader in electric fireplaces, Twin Star Home holds hundreds of product, design and technology patents and combines the latest trends with consumer-driven innovation.

Best Practice Achievements

Sustainable Materials
We make a conscious effort to manage our materials selection, seeking materials we are confident are sustainable, such as legally harvested forest products, responsibly produced plantation products, and recycled content:
Recycling and Reclamation
We factor disassembly, recyclability and product reclamation into buying decisions. We offer a product reclamation/product reuse policy:
Return and Reuse
We use recycled or recyclable packing/packaging materials, offer blanket-wrap transportation arrangements for customers and have a carton return/reuse policy:
Chain of Custody
We ask for verifiable chain of custody documents (i.e. legal logging certifications) before buying products containing wood:
Decrease use of Toxic Chemicals
We have decreased our use/acceptance of known toxic chemicals for treatments, binders and finishes, replacing compounds that compromise indoor air quality and are harmful to human health:
Low Environmental Impact Textiles
We are asking our vendors for textiles that have a lower environmental impact, i.e. organic cotton in place of conventionally-grown cotton, as well as seeking other eco-friendly textiles:
Life Cycle Analysis
We are moving forward on doing a Life Cycle Analysis and/or are applying for SMaRT certification:
Local Sourcing
We extract, manufacture and distribute for consumer use within a 500 mile radius for at least a portion of our product line:
Third Party Certifications
We hold third party certifications for some of our products, or as a store, we promote and educate the consumer on the meaning of various third party certifications:
Sharing the Wealth
We take responsibility for sharing our commitment to sustainability up and down our entire supply chain, rewarding our vendors with increased business for partnering with us on sustainability issues:
Social Responsibility Code
We have a written Social Responsibility Code of Contact that is a baseline for employee relations:
Supplier Responsibility
We have written and distributed a Supplier Responsibility Code of Conduct for our vendors and conduct training at our partner facilities on the adoption of same:
Health and Safety Code Compliance
We and our partners meet or exceed all local health and safety codes and can document our health and safety working conditions in all our facilities/stores:
We Pay Living Wages
We pay a living wage rather than minimum wage and extend that around the globe:
We Sponsor Sustainability Events
We have participated in or sponsored in-store, community and/or regional educational events on sustainability and the environment:
We Inspect
We investigate and mitigate any negative environmental impacts from our operations:
Save Paper and Other Office Resources
We save paper and other office resources with a policy expressing an aversion to excess written documentation:
We Use Energy Specialists
We have had an energy specialist or utility company audit to measure our conventional energy usage and are on track to reduce it. We are replacing a portion of the energy we consume with certified renewable energy, either directly, via a program of our local utility, or via Green e-Power:
Updated Inefficient Equipment
We have replaced outdated and inefficient equipment, identified and changed wasteful resource procedures and implemented tighter operational controls:
Energy Efficient Lighting
We have increased the use of day lighting and/or are upgrading to more energy efficient lighting system:
Verified Sustainability Claims
We make only verifiable sustainability claims in adherence with FTC mandates against greenwash and in support of their Environmental Marketing Guides:
Committed to Training
We are committed to conducting training in-house and in the broader community about global climate change and our partnership with the SFC:
In keeping with our commitment to continual improvement, we are planning to take the following actions this year: On reducing energy consumption:

2019: We will continue to seek improvements and maintain our practices in sustainability.
2018: We have established a task team responsible to seek ways to improve and expand our practices in sustainability.
2013: Instituting office-wide policies to lower overall consumption of energy. Some ideas are, weekend shutoff of the office building a/c, and requiring employees turn off their PC's every night.

In keeping with our commitment to continual improvement, we are planning to take the following actions this year: On how we will manage our primary material or service to a more sustainable direction:

2019: We will continue the momentum started in 2018 in terms of embracing, promoting and enforcing eco-friendly behavior across our marketing materials, including right-sizing packaging (where possible) to reduce the footprint and maximize use of container space in shipping.
2018: We will promote eco-friendly behavior and practices across our marketing materials. For example, on our packaging, we are implementing messaging about how to recycle the packaging materials.
2013: Furthering research into sustainable woods and alternatives such as bamboo to use in our furniture.

In keeping with our commitment to continual improvement, we are planning to take the following actions this year: On education and promotion of the sustainability cause:

2019: Our company has embraced and practices sustainable behavior in the office as much as possible. We will continue the momentum created in 2018.
2018: Our HR team sends out monthly communication with tips and information promoting sustainability. We are implementing services including allowing our employees to bring their recyclable materials to our office for proper treatment. We are also ramping up plans to go into our community to provide support for the environment. We are taking steps to reduce waste, including switching from disposable to reusable coffee cups and defaulting all printers to print two-sided.
2013: Discuss all sustainability policies at company-wide meetings. Plan a community event.